frequently asked questions
What is the procedure for placing an order?
To pay for your order on ray extensions follow these steps:
1) Add the hair to the cart
2) Go to the cart and Click “check out”button
3) Fill in your email and shipping information
4) Choose the payment method to complete the payment
5) And the order is on its way to you, it is very important to check your email where you will receive a tracking number after the package
How do I use the coupon?
when you pay for your order, you can apply the code you have. But please note that you can only use one code for each order.
Is shipping free?
Shipping is free to the US, Europe, and many other countries. Some remote areas may incur a Remote Area Fee, which will be displayed during payment or communicated by our team. Please note that Ray reserves the right to change its free shipping policy at any time and at its discretion.
What payment methods are accepted?
We accept PayPal, Klarna, ZIP, and major credit cards: Visa, MasterCard, American Express, etc.
Is the hair 100% human?
Absolutely, we exclusively sell 100% human hair, guaranteeing authenticity.
Can I request a different cap size?
Our wigs have 3 sizes of caps:
1. Small 21 inches
2. Medium 22.5 inches
3. Large 23 inches
wig cap color: brown/black/domp cap
The design of our wigs sometimes changes, it is very important to read the description of the wig on the product page.
Is the hair really raw?
We have two types of raw hair:
1. Raw Indian hair that comes from the temples in South India, premium raw hair from one donor that has only been washed and it does not go through any other process.
2. One of the world's most sought-after Raw Russian hairs is very difficult to obtain because of the low supply, comes from one donor.
Can the hair be dyed/bleached?
Yes, our 100% human hair can be dyed or bleached professionally. Testing one clip weft before full set treatment is recommended.
How long until my order ships?
Processing is 1-5 business days. Shipping usually takes 5-7 days, but factors like weather may cause slight delays.