FAQ

What is the procedure for placing an order?

To place an order on Ray Hair Extensions and Wigs, follow these steps:

    1. Add your desired hair products to the cart.
    2. Go to your cart and click the “Checkout” button.
    3. Enter your email and shipping details.
    4. Select your preferred payment method and complete the payment.
    5. Once your order is placed, check your email for a tracking number after the package has been shipped.

How do I use a coupon?

When paying for your order, enter your coupon code at checkout.
Please note that only one coupon code can be applied per order.

Is shipping free?

Yes, shipping is free to the U.S., Europe, and many other countries.
However, some remote locations may incur a Remote Area Fee, which will be displayed during checkout or communicated by our team.
Ray Hair Extensions and Wigs reserves the right to modify its free shipping policy at any time.

What payment methods are accepted?

We accept the following payment methods:

    • PayPal, Klarna, ZIP
    • Major credit cards: Visa, MasterCard, American Express, and more

Is the hair 100% human?

Yes, we sell only 100% human hair, ensuring authenticity and premium quality.

Can I request a different cap size?

Our wigs come in three cap sizes:

    • Small: 21 inches
    • Medium: 22.5 inches
    • Large: 23 inches

Cap colors available: Brown, Black, and Dome Cap.
Since our wig designs may change, we recommend checking the product description for exact details before purchasing.

Is the hair really raw?

Yes, we offer two types of raw hair:

    • Raw Indian Hair – Sourced from temples in South India, this premium raw hair is collected from a single donor. It has only been washed and has undergone no further processing.

    • Raw Russian Hair – One of the most sought-after hair types in the world, Raw Russian hair is extremely rare due to limited supply and comes from a single donor.

Can the hair be dyed or bleached?

Yes, our 100% human hair can be dyed or bleached professionally.
However, we recommend testing a single clip weft before treating the full set to ensure the best results.

How long until my order ships?

    • Processing time: 1-5 business days
    • Shipping time: 5-7 business days (depending on location and potential delays such as weather conditions)

For any additional questions, feel free to contact our support team.