Terms of service
TERMS OF SERVICE
Welcome to the online store operated by Ray Hair Extensions (“Ray Hair Extensions”, “we”, “our”, “us”). We are pleased to offer you our products and services via www.ray-hairextensions.com, subject to the following terms and conditions.
By accessing or using this website, including making purchases, browsing content, or submitting any personal information, you agree to be legally bound by these Terms of Service and any additional terms, conditions, or policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, or content contributors. Please read them carefully. If you do not agree with all the terms herein, you must not access the site or use any services.
SECTION 1 – ACCOUNT REGISTRATION AND ELIGIBILITY
You must be at least the age of majority in your country of residence to make purchases through our site. By registering an account or placing an order, you confirm that all information provided is accurate and up-to-date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
SECTION 2 – PRODUCTS AND AVAILABILITY
All products displayed on our website are subject to availability. Product descriptions, images, pricing, and specifications are subject to change without notice. While we make every effort to accurately represent our products, we do not guarantee that your device’s display of colors will be accurate.
SECTION 3 – ORDER ACCEPTANCE AND CANCELLATION
We reserve the right to accept or reject any order at our sole discretion. Orders may be canceled for reasons including, but not limited to: product unavailability, pricing errors, fraudulent activity, or inability to verify billing information. In such cases, you will be notified via email or WhatsApp.
SECTION 4 – PRICES AND PAYMENT
All prices are listed in USD. Prices do not include taxes, duties, or shipping unless otherwise stated. International customers are responsible for any applicable customs duties or import taxes in their country. We accept payment via secure third-party providers. By purchasing, you agree to their terms and privacy policies.
SECTION 5 – SHIPPING AND DELIVERY
We offer international shipping to the following regions: United States, Canada, South Africa, United Kingdom, European Union countries, and Israel. Shipping timeframes are estimated and may vary based on destination, customs processing, or supplier delays. Once an order has been shipped, risk of loss and title transfer to the customer. We are not responsible for delays caused by couriers or customs.
SECTION 6 – RETURNS AND EXCHANGES
Please refer to our Refund Policy for full terms regarding returns, exchanges, and defective products. You may be required to provide photo/video evidence to initiate a return. All return shipping costs are the responsibility of the customer unless otherwise stated.
SECTION 7 – CUSTOMER RESPONSIBILITY FOR COMPLIANCE
By placing an order, you agree to comply with all applicable laws and regulations in your country regarding the import, use, or possession of products purchased. We are not responsible for legal violations or customs delays due to inaccurate information or non-compliance on the customer’s part.
SECTION 8 – REVIEWS AND FEEDBACK
By submitting reviews, feedback, or content, you grant us a royalty-free, perpetual, irrevocable, and transferable license to use, modify, publish, and distribute such submissions in any form. You confirm that your submissions are not infringing or unlawful and do not contain offensive, libelous, or defamatory material.
SECTION 9 – TEXT MESSAGES & NOTIFICATIONS
By providing your phone number, including WhatsApp, you agree to receive order updates, marketing messages, and customer service communication. You may opt-out at any time by replying STOP. Message and data rates may apply.
SECTION 10 – LIMITATION OF LIABILITY
Our products and services are provided “as is” without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, Ray Hair Extensions is not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business interruption.
SECTION 11 – FORCE MAJEURE
We are not responsible for any delays or failures in performance resulting from events beyond our control, including but not limited to: natural disasters, war, pandemics, labor strikes, supply shortages, or government restrictions.
SECTION 12 – GOVERNING LAW AND JURISDICTION
These Terms of Service and any disputes arising from use of our site or services shall be governed by and construed in accordance with the laws of the State of Israel. Any legal action shall be submitted to the exclusive jurisdiction of the competent courts in Tel Aviv, Israel.
SECTION 13 – CONTACT INFORMATION
For any questions regarding these Terms of Service:
Ray Hair Extensions
Email: info@ray-hairextensions.com
WhatsApp: +972 50-833-6787
Country of registration: Israel
We reserve the right to update or change any part of these Terms of Service at our discretion. Continued use of the site constitutes acceptance of any changes.